As we are a bakery specialized in freshly made cinnamon rolls and serving authentic Saudi coffee, and since our products are food items prepared daily, our warranty policy focuses on ingredient quality, product freshness, and safety upon receipt.

1. Quality and Freshness Guarantee:
We guarantee that all cinnamon rolls and our other products are prepared fresh daily using carefully selected ingredients. If a product is received with unsatisfactory quality, please contact us immediately so we can address the issue.

2. Product Safety Guarantee:
We ensure that products are delivered in a safe condition and suitable for consumption. If a product arrives damaged or not in its normal condition, we are committed to replacing it or compensating the customer in accordance with our Exchange and Return Policy.

3. Warranty Does Not Cover:

• Any change in product quality due to improper storage by the customer after receipt.

• Products left for an extended period without proper storage, affecting their freshness.

• Personal taste preferences when there is no defect in preparation quality.

4. How to Submit a Warranty Request:
Customers may contact us through our official communication channels or visit the bakery directly on the same day of receiving the order, providing proof of purchase and a clear explanation of the issue.

We are always committed to delivering an excellent experience for our guests, and your satisfaction and product quality are our top priorities.